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Use case / Automation

Credit Card Collections Automation

Prioritize eligible accounts, conduct approved outreach, capture promises to pay, and hand off hardship or dispute cases.

Workflow

Typical process.

  1. 01Load eligible accounts and contact rules
  2. 02Contact customers through approved channels
  3. 03Capture payment promises, disputes, and outcomes
  4. 04Update the collections system and escalate exceptions

Technology

Typical building blocks.

01

SimplAI or Kore.ai

02

Collections system

03

Voice, WhatsApp, and SMS

04

Human escalation queue

Next step

Assess this use case.